Objectives - With this training, the attendee should be able to:
- Understand the importance of a personalized and efficient service in customer relationships;
- Understand the importance of care in organizational results;
- Systematize and adopt right attitudes to the level of care and adequate response to user needs;
- Identify the stages of attendance and apply the techniques in each;
- Know the types of customers and ways to deal with each one;
- Be able to answer and manage claims efficiently.
Contents
- Business characterization and activity
- Facilitators behaviour
- Communication in pharmacy
- Pharmacist professional profile
- Service phases
- Types of customers
- Complaints