Objectives - With this training, the attendee should be able to:
- Learn the selling techniques and apply them immediately;
- Learn how to manage in difficult situations and conflicts;
- Know how to close the sale;
- Maintain motivation on the challenges and obstacles;
- Develop concepts and skills such as leadership, communication, negotiation, sales process management and customer loyalty.
Contents
- Trusting relationship with the patient
- Credibility relationship with the patient
- Selling techniques: up and cross selling
- Sales techniques objectives
- Effective care in pharmacy
- Forms of approaching the customer
- Customer motivations